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Water and Wastewater
Email Water & Wastewater Department 


GENERAL
The Springfield Water/Wastewater Department is responsible for the production and distribution of potable water to approximately twelve thousand two hundred fifty (12,250) water customers within the city of Springfield and Robertson County. The Red River serves as the water system's raw water supply. The department also provides wastewater (sewer) collection and treatment services to nearly six thousand six hundred fifty (6,650) customers within the city of Springfield. The wastewater system's treated effluent is discharged into Sulphur Fork Creek.


 

PLUMBING CODE
The International Plumbing Code, 2006 edition, as prepared and adopted by the International Code Council, including all appendices, addenda, and supplements thereto, has been adopted as the City of Springfield plumbing code.


 

HOW TO INITIATE WATER AND WASTEWATER (SEWER) SERVICE
The City of Springfield is a full service city that provides water, wastewater, electric, gas and sanitation utility services which are collectively billed on one monthly statement as a convenience for our customers. New service can be initiated by visiting the new services window on the first floor of City Hall, completing an application, and paying all service fees and deposits. City Hall is located at 405 North Main Street and the telephone number is (615) 382-2200.


RATES AND FEES
The current rates and fees for water and wastewater (sewer) service can be found on the City of Springfield home page by clicking on Rates and Fees.


CALLS FOR WATER OR SEWER REPAIRS
Water and wastewater customers can call for main, manhole, fire hydrant and facility repairs by dialing the Water/Wastewater Department Office at 382-1600 during regular business hours which are Monday through Friday from 7:30 a.m. to 4:30 p.m. Emergency after hours and weekend calls can be made to the Springfield Police Department by dialing 384-8422.


CITY OF SPRINGFIELD WATER QUALITY REPORT
By July 1 of each year, the City of Springfield is required to notify each customer about the quality of the drinking water including a summary of the results of the tests that are performed.

The notification, the Consumer Confidence Report (CCR), is mailed to each customer and provides information for the previous calendar year. The CCR contains general information about the water system as well as technical information about the analyses that are performed on a routine basis.
>Annual Water Quality Report


 

TAP FEES AND INSTALLATION FEES FOR WATER AND WASTEWATER

Water
The City of Springfield shall be responsible for making all water service installations on the existing system. Charges for a standard ¾ - inch residential service installation made by the City, assuming there is a water main of sufficient size abutting the property, shall be a tap fee of $300.00 and an installation charge of $700.00 for a short-side installation or an installation charge of $900.00 for a long side installation. All other size service installations made by the City shall each be charged a tap fee of $300.00 and an installation charge of $1,000.00 per inch diameter for a short-side installation or an installation of $1,000.00 per inch diameter, plus actual main extension costs, for a long-side installation.

A tap fee of $300.00 per connection shall be paid for service installations on mains constructed by the developer. The home builder/property owner shall be responsible for making the connection to the water service line that the developer has installed to the lot.

Wastewater
The City shall be responsible for making all wastewater service installations on the existing system. Charges for a standard 6-inch service installation made by the City, assuming there is a wastewater main of sufficient size abutting the property, shall be a tap fee of $300.00 and an installation charge of $800.00. All other service installations made by the City shall each be charged a tap fee of $300.00 and an installation charge at actual cost.

A tap fee of $300.00 shall be paid for each service installation on mains constructed by the developer. The home builder/property owner shall be responsible for making the connection to the wastewater service line that the developer has installed to the lot.

 


CAPACITY FEES FOR WATER AND WASTEWATER
The City of Springfield has established capacity fees for water and wastewater in order to help to recover capital improvement costs related to the construction of major new facilities and lines. Capacity fees for water and wastewater are paid at the same time the installation charges and tap fees are paid. An applicant for a building permit within the City of Springfield or an applicant for a building permit within Robertson County to be served by the Springfield water/wastewater utility system must present receipts showing that the capacity fees and the County's adequate facilities tax have been paid as a condition of qualifying for a building permit.

Each new equivalent single-family dwelling unit connection to the City of Springfield water system shall be charged a capacity fee in the amount of seven hundred and fifty dollars ($750.00).

Each new equivalent single-family dwelling unit connection to the City of Springfield wastewater system shall be charged a capacity fee in the amount of seven hundred and fifty dollars ($750.00).

An equivalent single-family dwelling unit connection is a unit of measurement equal to the amount of water that can be provided to a single-family dwelling unit connection through a ¾ - inch water meter. The capacity fee charge per connection shall be determined by the water meter size and the number of equivalent single-family dwelling unit connections that can be provided through the meter.


WATER AND SEWER MAIN EXTENSIONS
The City of Springfield's policies for the extension of water and sewer mains can be found on the City of Springfield home page by clicking on Springfield Municipal Code and scrolling to Title 18 entitled "Water and Wastewaters." The policies for water main extensions are found in Chapter 2, Sections 18-207, 18-208 and 18-209. The policies for sewer main extensions are found in Chapter 3, Sections 18-314, 18-315 and 18-316.


WATER AND SEWERAGE DESIGN AND CONSTRUCTION STANDARDS MANUAL
The City of Springfield has prepared design and construction standards for the City's water and wastewater system. These standards are reviewed from time to time to assure compliance with federal and state regulations, to take advantage of improved material or construction techniques, or to correct shortcomings in the current edition.

A copy of the City of Springfield Water and Sewerage Design and Construction Standards Manual can be purchased for twenty-five dollars ($25.00) at the Water/Wastewater Department Office at 824 Central Avenue West.


CUSTOMER RESPONSIBILITIES AND WATER SERVICE LINES
The City shall not assume liability for damages incurred by a water customer when damages result from:

  • Defective operation or condition of customer's plumbing system, or

  • A defective condition in the City's water system, unless the City received actual or constructive notice of the defective condition with sufficient time to amend.

All claims resulting from negligent operation, negligent installation, or negligent repairs, and all claims arising out of sudden and unexpected emergency repair work will be handled on a case by case basis within the scope of the Tennessee Municipal League Risk Management Pool policies, and within the scope of general law, including the Tennessee Municipal Tort Liability Act.

CUSTOMERS ARE NOT TO SUPPLY WATER TO OTHERS
Customers shall not supply water or allow water to be transported to other premises without the consent of the City. Water facilities within the service area of the Springfield Water System are considered the property of the City of Springfield up to, and including, the meter or sprinkler system indicator valve. Ownership of lines by private parties, with the intent to restrict or charge for connections to the line, is prohibited. The City of Springfield has sole operational, connection, and extension authority on water lines that have been, or that are planned to be, constructed by private parties and maintained and operated by the City.

UN-METERED OR UNAUTHORIZED SERVICES
For standby fire protection services, such as fire hydrants and sprinkler systems, un-metered connection to the water system is permitted and will be considered the normal configuration. All other uses of UN-metered water, theft of water meters, or UN-metered connections; including City or County road maintenance activities and sanitary sewer maintenance, are prohibited.

CROSS CONNECTIONS
In order to protect the integrity of the potable water supply, certain classes of commercial and industrial water customers, and all fire protection lines, must be fitted with devices that prevent the reintroduction of water which potentially could carry contaminants back to the public water supply. All commercial and industrial water customers must install an approved cross connection control device by the mechanical contractor at a level and location to be easily accessible for inspection and maintenance. The device must be installed at a height not less than two (2) feet above the floor and not more than five (5) feet above the floor, and must not be placed in a pit or outside unless in an approved enclosure.

Specific information regarding the installation, use and testing of backflow prevention devices can be obtained by contacting the Water/Wastewater Department at 382-1600.

FIRE HYDRANTS
Fire hydrants are installed for fire protection, not for convenient water supply outlets for other uses. Fire hydrants are to be operated by fire departments, contractors installing fire hydrants, or City water crews. The use of fire hydrants for road or site construction, maintenance, or for sanitary sewer maintenance is prohibited.

The City of Springfield may install fire hydrants outside the corporate limits where lines exist that will provide adequate fire flow. The hydrants will be installed at the customer's expense and shall become the property of the City. The size and type of fire hydrants shall be determined by the Water/Wastewater Department. All fire hydrants outside the corporate limits of the City and within the service area of the City's water system shall be maintained by the Water/Wastewater Department. Fire hydrants installed outside the corporate limits shall be at locations established by the Water/Wastewater Department and may be funded by developers or through a system-wide capital improvement program funded by the City and/or County.

FILLING OF TANK TRUCKS FOR FARM AND BUSINESS WATER SUPPLY
The Water/Wastewater Department may sell water to fill the water storage tanks of persons who deliver water storage tanks to the designated facility to receive this service. The service is available to farmers and businesses only.

The farmer or business shall deliver the water storage tank to the wastewater treatment plant at the end of Lawrence Lane, or other designated location, and the tank shall be filled from a specific hydrant by Water/Wastewater Department personnel upon presentation of the required coupon. This service shall be conditioned upon the availability and convenience of Water/Wastewater Department personnel.

The cost for the service is fifteen dollars ($15.00) per 1,000 gallons. All persons desiring service must purchase 1,000 gallon coupons from the Water/Wastewater Department Office in advance. Payment for coupons shall be by check only. Persons desiring service shall present a separate coupon to the Water/Wastewater Department employee filling the tank for each 1,000 gallons of water, or fraction thereof, purchased.

Service shall not be provided during water shortages or system failure.

Coupons can be purchased at the Water/Wastewater Department Office at 824 Central Avenue during regular business hours. Persons desiring more information about this service may contact the Water/Wastewater Department Office by dialing 382-1600.


DAMAGES TO CITY WATER FACILITIES
All persons that encounter the City water system shall be liable for damages their actions may cause. This includes from the source (Red River and its watershed) through treatment, transmission, storage, and distribution.

The City of Springfield is a member of Tennessee One-Call. When excavation is contemplated, telephone calls to the City are required to establish locations for underground facilities. Failure to give prior notice for underground facility locations shall be considered negligence and the repair of damages will be due. Willful damage to water facilities will be considered gross negligence and the repair of damages will be due and punitive damages may be sought.


DAMAGE TO WATER METERS
If a City owned water meter is damaged due to an act by a customer, through negligence or abuse, the customer is responsible for the repairs and/or replacement. The customer will be billed for the actual cost of repair or replacement, and such bill will be paid within thirty (30) days; otherwise the unpaid bill will be added to the customer's utility bill. An estimate based on the average usage will be made and added to the repair costs.


WATER TREATMENT PLANT AND WATER STORAGE FACILITIES
The City of Springfield water treatment plant has a capacity to produce 10 million gallons of water per day. The plant provides water to Springfield, Greenbrier, Coopertown and other portions of Robertson County. The plant processes used to treat water from the Red River include coagulation, sedimentation, filtration, chlorination, and fluoridation. The chemicals used in the treatment process are aluminum sulfate, activated carbon, potassium permanganate, hydrofluorosilic acid (fluoride), hydrated lime and polyphosphate.

The water plant is operated twenty-four (24) hours a day, seven (7) days a week, three hundred sixty-five (365) days a year with a staff of seven (7) operators and a plant mechanic.

The water system also has two (2) ground level water tanks capable of storing 8 million gallons of water and three (3) elevated water tanks capable of storing over 1.375 million gallons of water.


CUSTOMER RESPONSIBILITIES AND WASTEWATER SERVICE LINES
The City does not assume responsibility for damages incurred by wastewater that result from stoppages on a customer's private wastewater service line. The customer is responsible for maintaining the flow capacity of the private wastewater service line from the house to the City's main. This includes solids buildup and tree root intrusions. Customers are required to have minimal cleanouts at the house and at the property line to enable plumbers to access and clean these lines.

The City is responsible for the structural integrity of the service line from the main to the property line. The City may be responsible for stoppages that occur on a City main and the private property damage that may result.

The City shall not assume liability for damages incurred by a wastewater customer when damages result from:

  • Defective operation or condition of the customer's plumbing system, or
  • A defective condition in the City's wastewater system, unless the City received actual or constructive notice of the defective condition with sufficient time to amend.

All claims resulting from negligent operation, negligent installation, or negligent repairs, and all claims arising out of sudden and unexpected emergency repair work will be handled on a case by case basis within the scope of the Tennessee Municipal League Risk Management Pool policies, and within the scope of general law, including the Tennessee Municipal Tort Liability Act.


SEWER CLEANING AND /OR FLUSHING
Sanitary sewer maintenance involving clearing obstructions with City equipment is to be restricted to maintenance of the sanitary sewer main and not private service lines. A main is generally described as having two (2) or more private connections and is within public rights-of-way or easements. The following steps should be taken in the event of a sewer stoppage:

  • The property owner should first call a plumber to inspect the private line from the house to the City's main. If an obstruction is identified or suspected, the plumber should take action to remove it from the line.
  • If the plumber determines that the blockage is on the City's main, the plumber should then call the Water/Wastewater Department and either remain on-site to describe the findings, or provide enough detail on the telephone that the Department crews can accomplish their work.
  • If it is determined that the stoppage is indeed on the main, the Water/Wastewater Department will clear the main.
  • If it is determined that the blockage was instead on the private service line, the property owner will be responsible for the City's service call cost (minimum $25.00)

Water/Wastewater Department Responsibility

  • The Department will be responsible for maintenance of a clear flow path in the main.
  • The Department will be responsible for the structural integrity (pipe collapse or breakage) of the service lateral from the main to the right-of-way/easement property line. If an easement is not specifically defined, this point will be generally interpreted to be ten (10) feet from the main.

Property Owner's Responsibility

  • The property owner is required to abide by the sewer use ordinance and not discharge non-sanitary waste that can cause blockages. This includes items such as rags and disposable diapers.

  • Even though a portion of the service line is within a public right-of-way or easement, it is installed for the use of the customer, not the system. Therefore, its maintenance of flow and discharge capacity is the responsibility of the property owner.

  • The property owner is required to maintain trees in such a manner as to avoid root intrusion in the sewer system.

  • If an obstruction occurs or is suspected, the property owner should employ a qualified plumber to determine the nature of the problem.

  • The property owner is required to have an approved clean-out both adjacent to the building and at the right-of-way or easement line.

Plumber's Responsibility

  • If the obstruction is in the private service line, the plumber is to clear the obstruction.

  • If the plumber determines that the obstruction is not on the private service line but on the main, the plumber is to contact the Water/Wastewater Department and remain on-site to provide information to Department crews.

PROHIBITIONS AND LIMITATIONS ON SEWER DISCHARGES
All sewer customers shall comply with the appropriate provisions of the City's sewer use ordinance. You can access the City's regulations pertaining to sewer by clicking on the quick link entitled Springfield Municipal Code, by clicking on Title 18 entitled "Water and Wastewaters", and by clicking on Chapter 3 entitled "Sewage Disposal."

In addition, all industrial users are subject to "National Pretreatment Standards: Prohibited Discharges" as detailed in 40 CFR, Part 403.5. In addition, no user shall discharge or allow to be discharged into the sewerage works any of the following materials: unpolluted waters, solid or viscous waters, explosive mixtures, improperly shredded garbage, corrosive wastes, oils and grease, noxious materials, discolored materials, toxic substances, radioactive wastes, and high temperature wastes.

No person shall discharge or convey, or permit, or allow to be discharged or conveyed to a public sewer any wastewater containing pollutants of such character or quantity that will:

  • Require unusual attention or expense to handle at the wastewater treatment facilities;
  • Constitute a hazard to human or animal life, or to the stream or water course receiving the treatment plant effluent;

  • Violate National Pretreatment Standards as promulgated by the EPA with appropriate effective dates; or

  • Cause the treatment plant to experience problems with unit operations, sludge handling and disposal options or compliance with its NPDES permit limitations. Concentrations shall not exceed any applicable categorical standards, any local limits or the amounts as detailed in the City's "Protection Criteria Parameters."

WASTEWATER TREATMENT PLANT
The City of Springfield wastewater treatment plant has the capacity to treat up to 3.4 million gallons of wastewater per day. The plant treats wastewater for the City of Springfield and processes wastewater from septic tank haulers. The plant utilizes an activated sludge process.

Treated water is discharged into Sulphur Fork Creek and treated bio-solids are land applied on site or dried through a belt press and used in composting. Daily lab analysis is performed to ensure compliance with state and federal regulations.

The plant is operated twenty-four (24) hours per day, seven (7) days a week, three hundred sixty-five (365) days a year with a staff of seven (7) operators and one plant mechanic. The City's Industrial Pre-treatment Program is managed at the wastewater treatment plant.


DISPOSAL OF SEPTIC WASTE BY PRIVATE HAULERS
The City of Springfield wastewater treatment plant may accept for disposal and treatment septic waste from private waste collection system haulers. The septic waste that is accepted must be eligible for treatment under the parameters of the City of Springfield sewer use ordinance. The service is available to licensed and/or permitted private septic waste haulers discharging waste only from septic systems located within Robertson County.

The private septic waste hauler must deliver the load of septic waste to the wastewater treatment plant for discharge under the supervision of a plant operator. Before the load can be dumped, the hauler shall first present the required coupon and a manifest to the plant operator for review. The manifest shall show the location where the load was picked up. Septic waste from multiple locations shall have a manifest for each location. The load cannot be dumped until the plant operator has given the approval. This service is conditioned upon the availability and convenience of wastewater plant personnel.

The cost for service shall be twenty-five dollars ($25.00) per truck load. All persons desiring service shall purchase coupons from the Water/Wastewater Department Office in advance. Payment for coupons shall be by check only. Persons desiring service shall present a separate coupon for each truck load to the wastewater treatment plant operator supervising the discharge.


CONTACTS
Springfield Water/Wastewater Department
824 Central Avenue
Springfield, Tennessee 37172
Telephone: (615) 382-1600
Fax: (615) 384-6951
After Hours Emergency Telephone: (615) 384-8422
Office Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Roger Lemasters, P.E., Director of Water/Wastewater Utilities

Water Treatment Plant
6213 Smith Road
Cedar Hill, TN 37032
Telephone: (615) 696-2586
Fax: (615) 696-2561

Wastewater Treatment Plant
530 Lawrence Lane
Springfield, TN 37172
Telephone: (615) 384-1150
Fax: (615) 384-1179

   

 

The City of Springfield does not discriminate based on race, color, or national origin in federal or state sponsored programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d). La Ciudad de Springfield no discrimina basado en la carrera, el color ni el origen nacional en federal ni el estado patrocino los programas, para Titular conforme a VI del Acto de Derechos Civiles de 1964 (42 U.S.C. 2000d).

 

405 North Main Street Springfield, Tennessee 37172 (615) 382-2200
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