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Springfield Gas
(615) 382-1621
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The Springfield Gas Department is responsible for the purchase and distribution of natural gas to more than seven thousand (7,000) customers in Springfield and Robertson County. A team of twenty-four (24) employees is responsible for the construction, maintenance, operation and safety inspection of the system. The Tennessee Regulatory Authority conducts periodic inspections of the system and provides written reports to the department. The City of Springfield has a contract with the Tennessee Energy Acquisition Corporation for the purchase, transportation and storage of natural gas.

The cities of Springfield and Clarksville formed the Tennessee Energy Acquisition Corporation in 1996. One of the primary purposes for which the corporation was formed was to enter into a gas supply agreement with the Municipal Gas Authority of Georgia for the purchase of natural gas at below market prices, on a long-term basis, so that the Tennessee Energy Acquisition Corporation could in turn enter into agreements with its associated municipalities to supply the gas to the municipalities at below market prices. TEAC also provides transportation and storage capacity services as well as load management services for its associated municipalities to secure the delivery of the gas supplies to their city gate stations. A total of nineteen (19) gas systems are currently members of TEAC. Robert Durham, General Manager of the Greater Dickson Gas Authority is the current Chairman of the TEAC Board of Directors. George Hall, Director of Gas Utilities for the City of Springfield served as Chairman from 1999 to 2007 and currently serves on the Board of Directors.

The International Fuel Gas Code, 2006 edition, as prepared and adopted by the International Code Council, including all appendices, addenda, and supplements thereto, has been adopted as the City of Springfield gas code.

The City of Springfield is a full service city that provides gas, water, wastewater, electric and sanitation utility services which are collectively billed on one monthly statement as a convenience to our customers. New service can be initiated by visiting the new services window on the first floor of City Hall, completing an application, and paying all service fees and deposits. City Hall is located at 405 North Main Street and the telephone number is (615) 382-2200.

The current rates and fees for gas service can be found on The City of Springfield home page by clicking on Rates and Fees.

Interstate natural gas pipelines are America's safest transportation networks. We have achieved this safety record through the diligent efforts of the gas pipeline industry working closely with state and federal agencies, and the public. Natural gas is flammable. If its release is not controlled, it could result in a fire or an explosion. As an industry, our goal is to improve public safety by continuing to improve our safety record. You can help. How? Simply follow these steps:

- Be Aware of Pipelines in Your Area
- Call Before You Dig
- Report Unusual Conditions
- Know What Steps to Take in an Emergency

Pipeline Awareness
Because natural gas pipelines are underground, the public often is unaware of their presence. Pipelines may be in your neighborhood, or even on your property. How do you know?

One of the easiest ways to locate a pipeline is to recognize pipeline markers. The Springfield Gas Department paints these markers with high-visibility yellow, and installs the markers at road crossings, railroads and other points along the pipeline right-of-way. The markers identify the pipeline company and include telephone numbers to call to reach a company representative.

If a pipeline is on your property, the easement is the agreement that gives the pipeline company the right of access to build, operate and maintain the pipeline. Please remember, if a pipeline is on your property, the right-of-way must be kept clear of structures and trees. These restrictions are necessary for safety reasons. Please contact the Springfield Gas Department for additional information.

Call Before You Dig
Are you thinking about building a new swimming pool, installing a drain tile system or constructing a new building? For your convenience the Springfield Gas Department and other utilities have joined a "One Call System." All you have to do is call the "One Call" number seventy-two (72) hours prior to your planned excavation and provide them with the information concerning your work. They in turn will alert the utilities that are participating in the "One Call" program.

Before you begin any type of excavation, please call ONE CALL SYSTEM OF TENNESSEE at 1-800-351-1111 or simply dial 811. This program is designed to prevent excavation damage to pipelines, utilities, water lines and telecommunication systems. The law requires notification and fines can be imposed for failure to comply.

Within seventy-two (72) hours of your call, the Springfield Gas Department will investigate the area of your work and mark in yellow paint, flags or stakes where our pipelines are located. Every effort is made to place the markings directly above the pipe, but the location could vary two (2) feet in either direction. Depth of the pipeline is not usually indicated, requiring extreme caution while excavating in close proximity of a marked facility. It is required that pipelines be exposed by hand digging.

Report Unusual Conditions
You can be an important addition to a pipeline company's safety program by being alert to conditions or situations that could threaten the integrity of pipelines in your neighborhood. The following are examples of potentially dangerous situations. Please immediately contact the Springfield Gas Department at (615) 382-1621 during business hours or after hours at (615) 384-8422 if you encounter any of these situations or need any additional information.

Accidental hit of a pipeline - Occasionally a plow, post-hole digger or other excavation equipment strikes a pipeline. While the impact may not seem significant, damage to the pipe and coating creates a concentration of stress and corrosion on that part of the pipeline. The company will inspect the damage and make any necessary repairs or maintenance.

Washout of soil - The washout of soil on the pipeline right-of-way, or along river and stream banks can expose a pipeline to damage from machinery or the elements. The company will take action to protect the pipeline.

Suspected pipeline leak - There are several signs that can indicate a leak is present. These include distressed or dead vegetation in a pipeline or right-of-way that can be caused by a small leak in a gas pipeline, or a hissing sound or odor of gas in the pipeline right-of-way. If you see, hear or smell any of these signs, please notify the Springfield Gas Department and we will investigate the situation.

Odor of gas - Natural gas is odorized to give it a distinctive odor as a means of early gas leak detection. Workers in the natural gas industry add odorants and maintain an odorant level in the gas to make it detectable if there is a gas leak. The Springfield Gas Department has "Scratch and Sniff" cards at the office to help you become familiar with this distinctive odor.

Steps to Take in an Emergency
If you encounter a gas leak or a suspected gas leak, you should immediately take the following steps to protect yourself and others in the area:

  • Leave the area immediately,
  • Warn others,
  • Do not light a match, start an engine, use a telephone (in the area), operate a light switch or do anything that would create a spark, and
  • Call 911

If you smell a faint odor of natural gas inside your home or business;

  • Investigate immediately, and
  • If the source of the odor cannot be located or corrected, call the Springfield Gas Department immediately (24 hours a day). A representative will come to your home or business and make an inspection at no charge to you.

If a strong or persistent odor of natural gas is present in your home or business, or if you hear a hissing sound of escaping natural gas, follow this procedure:

  • Get everyone out of the building immediately,
  • Leave the door open,
  • Use a neighbor's phone or cellular phone outside of the building to call the Springfield Gas Department at (615) 382-1621 or after hours at (615) 384-8422,
  • DO NOT operate any electrical switches, appliance controls, or pull any plugs from outlets,
  • DO NOT use the telephone in the building, and
  • If possible, ventilate the building by opening doors and windows at top and bottom by starting where the odor is strongest. DO NOT re-enter the building for this purpose.


Each operator of a gas distribution system must provide for periodic leakage surveys in its operating and maintenance plan. A gas leak detection survey must be conducted in business districts, including tests of the atmosphere in gas, electric, telephone, sewer, and water system manholes, at cracks in pavement and sidewalks, and at other locations providing an opportunity for finding gas leaks, at intervals not exceeding fifteen (15) months, but at least once each calendar year.

Leak detection surveys of the distribution system outside of the principal business areas must be made as frequently as necessary, but at intervals not exceeding five (5) years. It is the policy of the Springfield Gas Department to complete this work at four (4) year intervals.

The gas services to all public and private schools shall be surveyed once each year with a flame ionization back pack unit or combustible gas indicator using the barhole method. The surveys must begin and finish as early as possible in the summer period in order that any leakage detected can be corrected prior to the beginning of the fall term of school.



Residential Customers
The Springfield Gas Department will extend a gas main two hundred (200) feet at no charge for a residential customer located within the city of Springfield. Any footage installed in excess of the two hundred (200) feet shall be required to make a contribution in aid of construction of $3.60 per linear foot.

The Springfield Gas Department will extend a gas main five hundred (500) feet at no charge for a residential customer located outside the city of Springfield. Any footage installed in excess of the five hundred (500) feet shall be required to make a contribution in aid of construction of $3.60 per linear foot.

Please contact the Springfield Gas Department for the pricing for residential gas main extensions involving more than one (1) customer.

Commercial, Industrial and Development Customers

Please contact the Springfield Gas Department for the pricing for commercial and industrial gas main extensions and for the pricing for gas main extensions for developments to be served by the Springfield gas system.


The Operator Qualification Plan (O.Q. Plan) sets forth the Springfield Gas Department's policies and procedures for compliance with the minimum pipeline safety regulations defined in 49 CFR PART 192, Subpart N. The O.Q. Plan outlines the requirements for evaluating the qualifications of individuals performing certain operating and maintenance tasks on the gas distribution pipeline system and facilities. It is the Springfield Gas Department's responsibility to ensure that all employees and contractors are qualified in accordance with this plan. The department maintains adequate records to demonstrate that employees and contractors performing the covered tasks identified in the plan are qualified and have satisfied the requirements of the O.Q. Plan.


The City of Springfield issues official identification cards with photographs to each of its employees. The Springfield Gas Department encourages its customers to request that Gas Department employees present their identification cards when entering customers' homes and property.

Springfield Gas Department
1311 R.W. Gordon Drive
Springfield, TN 37172
Telephone: (615) 382-1621
Fax: (615) 382-1622
George Hall, Director of Gas Utilities

American Public Gas Association
Tennessee Gas Association
Tennessee Regulatory Authority



The City of Springfield does not discriminate based on race, color, or national origin in federal or state sponsored programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d). La Ciudad de Springfield no discrimina basado en la carrera, el color ni el origen nacional en federal ni el estado patrocino los programas, para Titular conforme a VI del Acto de Derechos Civiles de 1964 (42 U.S.C. 2000d).


405 North Main Street Springfield, Tennessee 37172 (615) 382-2200
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