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Springfield Electric
(615) 384-6770

Email Springfield Electric
Electric Main Menu
General Information
Electric Code
How to Initiate Electric Service
How Rates are Structured
How Existing Facilities are Acquired
Operations and Maintenance Regulations
Rates and Fees
Safety Precautions for Customers
Customer Services Information and Tips
Heat Pump Program and Benefits
Residential Surge Protection Available
Contact Information

GENERAL INFORMATION
The Springfield Electric Department is responsible for the purchase and distribution of electric power to approximately eight thousand two hundred (8,200) customers within the city of Springfield. A team of eighteen (18) employees is responsible for the construction, maintenance and operation of the distribution system. The City of Springfield purchases its electrical power from the Tennessee Valley Authority (TVA).

 

ELECTRIC CODE
The current edition of the National Electric Code, as prepared by the National Fire Protection Association and as adopted by the State of Tennessee, has been adopted as the City of Springfield electric code.

 

HOW TO INITIATE ELECTRIC SERVICE
The City of Springfield is a full service city that provides electric, water, wastewater, gas and sanitation utility services which are collectively billed on one monthly statement as a convenience for our customers. New service can be initiated by visiting the new services window on the first floor of City Hall, completing an application, and paying all service fees and deposits. City Hall is located at 405 North Main Street and the telephone number is (615) 382-2200. The current rates and fees for electric service can be found on the City of Springfield home page by clicking on Rates and Fees.

 

HOW RATES ARE STRUCTURED
Electric rates are made up of three components including a customer service charge, a demand charge, and an energy charge. The customer charge is a flat monthly charge which recovers fixed costs such as materials, operations and maintenance, and accounting costs. Demand charges are in the form of dollars per kilowatt. Demand charges recover the supplier's capital investment and substation costs associated with providing sufficient capacity to a customer, regardless of energy used. The energy charge is in the form of cents per kilowatt-hour and is for purchased power and fuel. Customers are grouped into classes according to expected energy and demand needs. Small commercial and residential customers pay only customer and energy charges. Large commercial and industrial customers pay customer, demand and energy charges.

For current rates and fees call (615) 384-6770 during normal business hours.

 

HOW EXISTING FACILITIES ARE ACQUIRED
Springfield Electric Department constructs most of its facilities with its own personnel. Capital improvements are usually funded with electric revenue, less power cost to TVA. A portion of the electric system has been acquired from plant purchased from Cumberland Electric Membership Corporation (CEMC) in accordance with a formula defined by state law.

Two of the Springfield Electric Department's substations were acquired from TVA through a lease-purchase program initiated by TVA in the 1970's. The substations are now completely paid for.

 

OPERATIONS AND MAINTENANCE REGULATIONS
The Electric Department has implemented a scheduled maintenance program for its substation equipment. Generally, all maintenance and testing work on equipment must be performed in conformance with National Electric Testing Association (NETA) requirements. Painting is performed in accordance with the Steel Structure Painting Code (SSPC). At a minimum, all operations and construction practices must conform to the National Electric Code (NEC) and the National Electric Safety Code (NESC). Other codes and agencies govern the department's operations in whole or in part including the Federal Energy Regulatory Commission, the Occupational Safety and Health Administration (OSHA), and the Tennessee Valley Authority.

 

SAFETY PRECAUTIONS FOR CUSTOMERS
Respect for the power of electricity in the best way to avoid electrical accidents. It is important to remember that the electricity inside your home comes from outside your home via transformers, utility poles, and overhead or buried cables. If someone has received an electric shock from live, indoor electricity shut off the power if possible. If it is not possible, use a dry wooden stick, dry rope, or dry clothing to move the victim away from the power sources.

If someone is in contact with a live outdoor power line, the only safe thing to do is to call your electric utility and have them turn the power off. Call an ambulance immediately! DO NOT ATTEMPT to move any outdoor electrical equipment or the victim.

In case of an electrical fire, unplug the appliance when possible. If smoke comes from wires or electric motors, turn the power off. If a fire is small, use a fire extinguisher rated specifically for electrical fires or plain baking soda to put it out. NEVER USE WATER to put out an electric fire.

If a power line or broken wire is down near your house, DO NOT TOUCH IT! Never assume the wire is dead. Call the Springfield Electric Department immediately to make the necessary repairs.

Customers should also remember the following electrical rules:

Fuses or circuit breakers "blow" when there is an overload, short or faulty appliance. Correct the problem before restoring power.

Electricity will go to ground through any good conductor including metal, liquid or you. Stay out of its path. Never touch appliances or wires with wet hands or feet.

 

CUSTOMER SERVICE INFORMATION AND TIPS
A variety of free literature is available to customers through the Central Avenue office including:

  • Outdoor Lighting
  • Electrical Safety
  • Heat Pumps
  • How to Save on Electric Bills
  • Preventing Hypothermia
  • How to Read Your Electric Meter
  • Enhanced Growth Credit Program
  • Residential Surge Protection Program
  • New Homes Program
  • Water Heater Credit Program

HEAT PUMP PROGRAM AND BENEFITS
Springfield Electric and TVA have created the Energy Right Heat Pump Program in order to help our customers save money and energy through the use of high efficiency electric heat pumps. Through this program, Springfield Electric and TVA offer customers low interest, fixed rate loans with no money down to finance the cost of high efficiency heat pumps. Payment is conveniently added onto the customer's monthly bill and can be spread over as many as ten (10) years.

The energy efficient heat pump is an economical way to cool and heat a home. A heat pump performs the same functions as a central air conditioner, dehumidifier, and central heating system. In the summer, a heat pump removes the heat from the air inside of your home and pumps it outdoors. During the winter, the system reverses itself and absorbs heat found in the air outside of your home and pumps it indoors. A single thermostat controls all components of the system and the system is installed by a Quality Contractor Network member. This means that your heat pump will be installed to your satisfaction. The All Electric New Home Program is also provided to builders and/or homeowners in the Springfield Electric Department's service area.


RESIDENTIAL SURGE PROTECTION AVAILABLE
Occasionally, an unsuppressed power surge can bypass a pole transformer and enter a customer's home causing extensive damage to appliances and household equipment. Pole-mounted lightning arrestors and transformers are often inadequate to protect sensitive electronic equipment. Secondary power surge protection at the service entrance is the most effective way to solve this problem. The Springfield Electric Department recommends and offers the TESCO 240MSA meter socket surge arrester for this purpose. The device is very reliable and TESCO offers a ten (10) year warranty on product replacement and connected equipment and appliances.

Springfield Electric residential customers are eligible to purchase this meter socket surge arrester through the Electric Department. Customers must pay the one hundred dollar ($100.00) service fee per installation in advance or through billing arrangement with the City. Customers must also sign an agreement holding Springfield Electric, the City of Springfield and all employees harmless from all claims due to any failure of the device. All warranties are between the customer and TESCO only. Springfield Electric personnel will install the device and replace it if it is defective.

Customers interested in this service may contact the Springfield Electric Department Office by dialing (615) 384-6770.


CONTACT INFORMATION
Springfield Electric Department
1000 Central Avenue
Springfield, Tennessee 37172
Telephone: (615) 384-6770
Fax: (615) 382-1642
After Hours Emergency Telephone: (615) 384-6770
Office Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Robert Gardner, Director of Electric Utilities

   

 

The City of Springfield does not discriminate based on race, color, or national origin in federal or state sponsored programs, pursuant to Title VI of the Civil Rights Act of 1964 (42 U.S.C. 2000d). La Ciudad de Springfield no discrimina basado en la carrera, el color ni el origen nacional en federal ni el estado patrocino los programas, para Titular conforme a VI del Acto de Derechos Civiles de 1964 (42 U.S.C. 2000d).

 

405 North Main Street Springfield, Tennessee 37172 (615) 382-2200
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