Apply / Discontinue Service
Application of ServiceTo apply for any utility service, come to our Customer Service Department located in Springfield City Hall during normal business hours. An Application for Service form must be completed. A valid picture I.D. and social security card will also be required . Applicants must be 18 years of age or older. Applications received before noon will receive service by 4:30 p.m. of the same working day. Applications received after noon will receive service by noon of the next working day. Although this procedure will be followed as closely as possible, unforeseen circumstances may cause delays in connection times.
Services will not be connected if a there is a previous outstanding bill. The outstanding bill must be paid in full.
Discontinuing Service by CustomerCustomers who wish to terminate service must give 1 day notice to that effect either in person or by phone. This may only be requested by the account holder. If by phone, the social security number connected to the account must be provided as well as a forwarding address.
Service ChargeService charges will be administered to:
1) All new customers
2) Present customers transferring to different locations,
3) Contractors during construction process.
Service charges must be paid before any utility service is connected. An additional fee will be charged for customers wishing to turn on service(s) after normal working hours. Contractors will only be charged for services that are being used during construction if the utility account is in the construction company's name. All services will be charged when the utility account is set up under the occupant's name.
Please see Fees, Deposits, and Penalties schedule for current charges.
Customer Service StandardsAll wiring, piping and any other utility related connections must conform to the Utility Department's requirements. Service lines and plumbing must be kept in good and workable condition. Also, accepted modern standards of National and Tennessee State Codes must be followed. For example, Contractors must have all water boxes and yokes to grade before service will be read into customer's name and any known leaks must be repaired before service will be provided by the City.
Rental Property: When 1 utility meter serves more than one residence, the service for that meter shall be in the property owner's name. If the service is in the tenants name and a water leak occurs, and the property owner is notified, if leak is not repaired after 2 consecutive billings, the water service will be transferred into the property owner's name until the leak is repaired. After 3 consecutive billing months of no leaks being reported, the service may be re established into the tenant's name. (With the understanding that if the water service is terminated by the property owner, the electric service will also be terminated by the City due to public health law requirements and service will not be reconnected until appropriate repairs are rendered).